Terms & Conditions
a. Subject to the terms of this Agreement, DCS agrees to provide carpet and upholstery cleaning services (the “Service”) to the Customer at an address specified by the Customer (the “Premises”). b. The Service will be for such carpet cleaning and upholstery cleaning services as agreed with the Customer at the time of booking. c. DCS will provide one or more carpet cleaning technicians (the “Carpet Cleaner”) to attend the Premises to provide the Service at a time and date mutually agreed between DCS and the Customer (the “Service Time”). DCS reserves the right to change the time/day/date of any appointment and will endeavour to contact you if this is foreseen. If DCS can not gain contact with you the customer, DCS still have the right to change the appointment with you the customer. d. DCS endeavours to provide the Service faithfully, diligently and in a timely and professional manner.
2. Additions and Amendments
a. Any changes to the Service to be provided must be agreed by DCS prior to the Service Time. b. If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact DCS by telephone, who may agree to provide the additional services in its absolute discretion. The Carpet Cleaner is not authorised to agree to any changes to the Service being provided. The Customer must not request such changes directly from the Carpet Cleaner.
3. Customer Representations and Warranties
The Customer represents and warrants that: a. it will provide a safe working environment at the Premises for the Carpet Cleaner to perform the Service; b. the Carpet Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service; c. it will provide the Carpet Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Carpet Cleaner to provide the Service; d. it will advise DCS prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers. e. it is authorised to use the Premises and obtain the provision of Service; f. it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service.
4. Health and Safety Risks
In addition to the obligations and warranties set out in clause 3 above, the Customer acknowledges and agrees that: a. the Carpet Cleaner is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises; b. the Carpet Cleaner may, either before or during the provision of the Service not provide or cease the provision of the Service where carrying out the Service presents, in the absolute discretion of the Carpet Cleaner, a risk to health and safety. c. moisture on your furniture and carpets can present a slip hazard on nearby hard surface areas, we ask that the Customer avoid any areas that we are cleaning, and will advise any other guests, residents or contractors of this hazard until the carpets are dry. d. the Customer must agree to keep children or dependents away from any equipment or hot water being used as a part of the carpet and upholstery cleaning process. e. the Customer must ensure that the environment that the Customer is inviting the Carpet Cleaner to work in, is a safe environment free from electrical or structural hazard. f. carpet cleaning solutions should be considered poisonous, and are not for human consumption.
a. The Customer may make a booking either in person, by telephone, email or on the DCS Carpet Cleaning website. b. At the time of booking the Customer must provide details of any hazards, slippery surfaces, risks or dangers. c. DCS provides all quotations at the time of booking. d. DCS reserves the right not to accept a booking for any reason.
6. Job Quotations
a. The actual price payable by the Customer is the quoted price provided by DCS. b. Any price quoted by DCS is an estimate only based on DCS’s experience, without inspection, and based on information provided by the Customer and can be changed at any time. c. Quotes are valid for a period of 30 days from the date of the quote. d. The quote we provide over the telephone or via email through the internet on the DCS Carpet Cleaning website, is based on information provided by the Customer to DCS, and in the absence of specific room, or clearly definable descriptions will be based on standard room sizes/seating positions. If the actual work to be performed is different to what has been quoted for, the price will vary accordingly. e. The Carpet Cleaner may quote extra after inspection if there are extra rooms or areas that DCS were not informed of during the quotation process or if the condition of the carpet or upholstery is deemed to be different from the information provided by the Customer. f. The Carpet Cleaner will confirm the price with the Customer before work commences. g. When the Carpet Cleaner arrives at the Premises they will inspect the areas the Customer has requested to be cleaned. h. Maximum room size applies for advertised or quoted ‘per room’ pricing structures. Maximum room size is 14 square meters and is based on a standard furnished room. Rooms less than 14 square meters will count as 1 standard room. Rooms over 14 square meters but under 28 square meters will count as 2 standard rooms. i. Carpeted steps are quoted per step. j. Upholstery cleaning prices are per seating position and are subject to the condition of the upholstery. Additional charges may apply for recliners, ottomans, chaises and loose cushions. k. Spot and stain removal is included in DCS’s carpet and upholstery cleaning price and the steam cleaning process.
a. The Carpet Cleaner will inspect the carpet, upholstery and stains before the Service commences. b. Stains derived from bleaching agents, acids and permanent dyes may be permanent and cannot be removed with any treatment. Even though DCS will attempt to remove all stains, DCS does not guarantee stain removal of any stain or soiling. Many types of stains can not be removed from carpets or upholstery, especially wool mix carpets and upholstery in general. DCS can not and do not guarantee the total removal of any or all stains from carpets or upholstery as some stains can be permanent. c. DCS cannot be responsible for any pre-existing condition that is not apparent upon visual inspection of the Premises. d. The Carpet Cleaner may deem it ‘un-feesable’ to remove a particular stain or mark on the carpet when compared to the cost of replacement.
c. Carpets, rugs and upholstery can smell after cleaning for a few days if there is an issue with the carpet, rug or upholstery before cleaning like pet, smoking or damp odours. We will clean the furnishings again after waiting 7 days since the first clean as a gesture of good will and it being safe to do so but DCS can not guarantee that odour issues present before cleaning may be stronger after cleaning for a few days at least.
8. Cancellation Fees and Other Charges
a. The minimum charge for any Service is £55.00. b. Surcharges may be charged on any Service booked for weekends, after hours and public holidays. c. The Customer must telephone DCS prior to 4pm on the business day before the Service Time, if they wish to suspend, postpone or cancel the Service for any reason. d. In the event that such notice has been given, DCS will endeavour to reschedule the Service if required. e. In the event that the Customer does not provide notice prior to 4pm on the business day before the commencement of the Service, the Customer agrees to pay a cancellation fee (minimum of £55.00) for administrative costs and loss of business.
9. Fee for Non-Access to Premises
In the event that the Customer does not provide unencumbered access the Premises for DCS or its Carpet Cleaners to provide the Service, the Customer agrees to pay a cancellation fee equivalent to the minimum charge for administrative and travel costs.
10. Payment Terms
a. The Customer agrees to pay the price quoted by DCS in full prior to or at the Service Time, unless otherwise agreed in advance with DCS. b. If no payment has been made by the Service Time, DCS will use reasonable endeavours to contact the Customer for payment. In the event that DCS cannot contact the Customer or payment is not made by the Service Time, the Customer will be deemed to have cancelled the Service, and the Customer must pay any cancellation fees or charges due set out in clause 8. c. Payments may be made in cash or cheque. Payments via bank deposit or bank transfer must be discussed with DCS prior to payment. d. Cheque payments should be made payable to Deep Cleaning Solutions. If a payment is made by cheque then the Customer guarantees that there are sufficient funds in the cheque account to meet the payment of the cheque. If, for any reason whatsoever the cheque is not honoured, then the Customer will meet all additional costs incurred by the company. The minimum charge the Customer will incur for each dishonoured cheque will be £55.00.
DCS are a non VAT registered company.
12. Late Payment Fee
a. Where DCS has agreed to invoice the Customer for payment of fees after the Service has been completed, the Customer agrees to pay in full, all fees due, within 7 days of the invoice date. This applies to commercial customers only. Domestic home customers must pay on completion of the agreed work on the same day. b. Commercial customers must agree that if DCS has not received payment in full for the Service within 30 days of the original invoice date then a late payment fee and interest as stated on the invoice will be charged. c. If the Customer’s account is outstanding for more than 10 days, we will call at the Premises to collect payment in person, in which case an additional £90 minimum commercial call out fee will apply. d. DCS reserves the right to pass the debt on to a collection agency and refer the Customers personal details to credit reporting agencies if the Customer’s account remains overdue past this point. This will incur additional charge. e. In addition to the amounts set out above, the Customer agrees to indemnify DCS for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by DCS in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay an amount by the due date.
If a Carpet Cleaner fails to attend the Premises within 1 hour of the Service Time and does not provide the requested Service, DCS will provide the Customer with an offer to reschedule the Service at another time mutually agreed between the Customer and Apex.
a. If the Customer is dissatisfied for any reason with the Service provided, it must inform DCS within 24 hours of completion of the Service. DCS strives to achieve 100% customer satisfaction and will endeavour to resolve the problem quickly and efficiently. b. In the event of a customer complaint, the Customer undertakes to give DCS the opportunity to rectify all work. Subject to clause 15, DCS may, at its discretion, offer the Customer either of the following:
i. a partial or full refund; ii. re-supply of the Service without charge; iii. such other remedy as deemed appropriate by DCS.
15. Exclusions and Limitations
a. The only conditions and warranties which are binding on DCS in respect of the state, quality or condition of goods and services supplied by DCS to Customers are those imposed and required by law. b. To the extent permitted by statute, the liability, if any, of DCS is, at DCS’s option, limited to and completely discharged by the resupply of the Service. DCS is not responsible for: i. not completing or providing the Service as a result of a breach of a warranty by the Customer in clause 3 (including a failure by the Customer to provide utility services, a safe working environment or unencumbered access to the Premises); or ii. not completing or providing the Service as a result of the Carpet Cleaner not proceeding for health and safety reasons under clause 4; iii. any loss or damage incurred by the Customer or any third party as a result of the effects of a force majeure, being any event beyond the reasonable control of DCS; iv. not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service; v. wear, damage or stains that can not be completely cleaned or removed; vi. any wear or discolouring of fabric or surfaces becoming more visible once dirt has been removed; vii. any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises; or viii. the cost of any key replacement or locksmith fees, unless keys were lost by DCS or the Carpet Cleaner. c. Except as provided in this clause, all conditions and warranties implied by law in respect of the state, quality or condition of the Service which may apart from this clause be binding on DCS are excluded. d. The Customer acknowledges that the results of any services provided may vary depending on a number of factors (including time elapsed since Premises was last carpet cleaned and nature of carpet and upholstery cleaning required), and that DCS gives no guarantee as to the actual results of the Service. e. Except to the extent provided in this clause, DCS has no liability (including liability in negligence) to any person for any loss or damage, consequential or otherwise, suffered or incurred by that person in relation to the products or services provided by DCS (including any loss caused by, or resulting directly or indirectly from, any failure, defect or deficiency or any kind of or in the products used or services provided by DCS).
The Customer indemnifies DCS against: a. all losses or liabilities arising directly or indirectly as a result of the provision of the Service including all losses or liabilities caused as a result of a breach of the warranties of the Customer set out in clause 3; and b. all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by DCS in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal and including any action taken for the recovery of a debt from the Customer).
17. Accidents, Breakage, Damage & Theft
a. The Customer must inform DCS of any incident where an accident, breakage, damage to property or theft has occurred due to any act of the Carpet Cleaner within 24 hours of completion of the Service. b. To the extent permitted by law, the Customer is not entitled to claim any loss for any incident if the incident is not reported to DCS within 24 hours of completion of the Service. c. To the extent permitted by law, damage or loss to the following items is specifically excluded from the liability of DCS under these terms and conditions: cash, jewellery, art, antiques, and items of sentimental value.
a. This Agreement may be terminated by the Customer by providing at least 24 hours notice prior to the Service Time. b. Subject to clause 18(c), DCS may terminate this Agreement by providing the Customer with at least 24 hours notice prior to the Service Time. c. DCS may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement, and in the opinion of DCS, that breach is incapable of remedy.
19. Changes to this Agreement
a. DCS reserves the right to update or modify these terms and conditions at any time without prior notice, and may do so by publishing an updated agreement on the DCS Carpet Cleaning website. Each updated agreement will take effect 24 hours after it has been published on the website. b. The Customer agrees that any use of the Service following any such change, whether as a single job or as part of a regular carpet cleaning schedule, constitutes their agreement to follow and be bound by the terms and conditions as changed.
20. Law & Jurisdiction
The Customer and DCS acknowledge and accept that this Agreement shall be construed and interpreted in accordance with the laws of England & Wales and both agree to submit to the exclusive jurisdiction of the courts of New South Wales in the event of any dispute.
The Customer agrees that if any term or provision is held invalid, void or unenforceable, then that provision will be considered severable and the remaining terms and provisions shall continue to be binding.
The content of this Agreement is protected by international copyright laws and may be used for personal reference only. Subject to applicable law, permission to copy, alter, reproduce, publish, transmit and/or otherwise distribute this content is forbidden without first obtaining the prior written permission of DCS Carpet Cleaning.
We cover the North-West for commercial customers for carpet and deep cleaning.
If you would like to book a rug or carpet clean, please call or message using the contact form provided and we will all we can to help!
GET IN TOUCH
28 Cranbourne Dr, Church, Accrington BB5 4DH