1. Carpet and
Upholstery Cleaning Services
a. Subject to the terms
of this Agreement, DCS agrees to provide carpet and upholstery
cleaning services (the "Service") to the Customer at an
address specified by the Customer (the "Premises").
b. The Service will be
for such carpet cleaning and upholstery cleaning services as agreed
with the Customer at the time of booking.
c. DCS will provide
one or more carpet cleaning technicians (the "Carpet Cleaner")
to attend the Premises to provide the Service at a time and date
mutually agreed between DCS and the Customer (the "Service
Time"). DCS reserves the right to change the time/day/date of
any appointment and will endeavour to contact you if this is foreseen.
If DCS can not gain contact with you the customer, DCS still have
the right to change the appointment with you the customer.
d. DCS endeavours to
provide the Service faithfully, diligently and in a timely and
2. Additions and
a. Any changes to the
Service to be provided must be agreed by DCS prior to the Service
b. If the Customer
requires any additional services or variations at the time the
Service is being performed, the Customer must first contact DCS by
telephone, who may agree to provide the additional services in its
absolute discretion. The Carpet Cleaner is not authorised to agree to
any changes to the Service being provided. The Customer must not
request such changes directly from the Carpet Cleaner.
Representations and Warranties
The Customer represents
and warrants that:
a. it will provide a
safe working environment at the Premises for the Carpet Cleaner to
perform the Service;
b. the Carpet Cleaner
will have unencumbered and unobstructed access to those areas of the
Premises requiring the Service;
c. it will provide the
Carpet Cleaner with access to all services and utilities (including
hot and cold water, electricity, and rubbish bins) as required by the
Carpet Cleaner to provide the Service;
d. it will advise DCS
prior to the commencement of the Service of any hazards, slippery
surfaces, risks or dangers.
e. it is authorised to
use the Premises and obtain the provision of Service;
f. it will secure or
remove any fragile, delicate, breakable or valuable items, including
cash, jewellery, works of art, antiques, or items of sentimental
value prior to the commencement of the Service.
4. Health and Safety
In addition to the
obligations and warranties set out in clause 3 above, the Customer
acknowledges and agrees that:
a. the Carpet Cleaner
is entitled to undertake a job safety analysis before the
commencement of any work to assess the health and safety risk at the
b. the Carpet Cleaner
may, either before or during the provision of the Service not provide
or cease the provision of the Service where carrying out the Service
presents, in the absolute discretion of the Carpet Cleaner, a risk to
health and safety.
c. moisture on your
furniture and carpets can present a slip hazard on nearby hard
surface areas, we ask that the Customer avoid any areas that we are
cleaning, and will advise any other guests, residents or contractors
of this hazard until the carpets are dry.
d. the Customer must
agree to keep children or dependents away from any equipment or hot
water being used as a part of the carpet and upholstery cleaning
e. the Customer must
ensure that the environment that the Customer is inviting the Carpet
Cleaner to work in, is a safe environment free from electrical or
f. carpet cleaning
solutions should be considered poisonous, and are not for human
a. The Customer may
make a booking either in person, by telephone, email or on the DCS
Carpet Cleaning website.
b. At the time of
booking the Customer must provide details of any hazards, slippery
surfaces, risks or dangers.
c. DCS provides all
quotations at the time of booking.
d. DCS reserves the
right not to accept a booking for any reason.
6. Job Quotations
a. The actual price
payable by the Customer is the quoted price provided by DCS.
b. Any price quoted by
DCS is an estimate only based on DCS's experience, without
inspection, and based on information provided by the Customer and can
be changed at any time.
c. Quotes are valid
for a period of 30 days from the date of the quote.
d. The quote we
provide over the telephone or via email through the internet on the
DCS Carpet Cleaning website, is based on information provided by the
Customer to DCS, and in the absence of specific room, or clearly
definable descriptions will be based on standard room sizes/seating
positions. If the actual work to be performed is different to what
has been quoted for, the price will vary accordingly.
e. The Carpet Cleaner
may quote extra after inspection if there are extra rooms or areas
that DCS were not informed of during the quotation process or if the
condition of the carpet or upholstery is deemed to be different from
the information provided by the Customer.
f. The Carpet Cleaner
will confirm the price with the Customer before work commences.
g. When the Carpet
Cleaner arrives at the Premises they will inspect the areas the
Customer has requested to be cleaned.
h. Maximum room size
applies for advertised or quoted 'per room' pricing structures.
Maximum room size is 14 square meters and is based on a standard
furnished room. Rooms less than 14 square meters will count as 1
standard room. Rooms over 14 square meters but under 28 square meters
will count as 2 standard rooms.
i. Carpeted steps are
quoted per step.
j. Upholstery cleaning
prices are per seating position and are subject to the condition of
the upholstery. Additional charges may apply for recliners, ottomans,
chaises and loose cushions.
k. Spot and stain
removal is included in DCS’s carpet and upholstery cleaning price
and the steam cleaning process.
a. The Carpet Cleaner
will inspect the carpet, upholstery and stains before the Service
b. Stains derived from
bleaching agents, acids and permanent dyes may be permanent and
cannot be removed with any treatment. Even though DCS will attempt to remove all stains, DCS does not guarantee stain removal of any stain or soiling. Many types of
stains can not be removed from carpets or upholstery, especially wool
mix carpets and upholstery in general. DCS can not and do not
guarantee the total removal of any or all stains from carpets or
upholstery as some stains can be permanent.
c. DCS cannot be
responsible for any pre-existing condition that is not apparent upon
visual inspection of the Premises.
d. The Carpet Cleaner
may deem it 'un-feesable' to remove a particular stain or mark on the
carpet when compared to the cost of replacement.
b. DCS CAN NOT GUARANTEE THE REMOVAL OF PET ODOURS! Pet smells from dogs, cats and all over types of pets may still be present after cleaning. All types of pet odours including pet urine may still be present after cleaning.
c. Carpets, rugs and upholstery can smell after cleaning for a few days if there is an issue with the carpet, rug or upholstery before cleaning like pet, smoking or damp odours. We will clean the furnishings again after waiting 7 days since the first clean as a gesture of good will and it being safe to do so but DCS can not guarantee that odour issues present before cleaning may be stronger after cleaning for a few days at least.
8. Cancellation Fees
and Other Charges
a. The minimum charge
for any Service is £55.00.
b. Surcharges may be
charged on any Service booked for weekends, after hours and public
c. The Customer must
telephone DCS prior to 4pm on the business day before the Service
Time, if they wish to suspend, postpone or cancel the Service for any
d. In the event that
such notice has been given, DCS will endeavour to reschedule the
Service if required.
e. In the event that
the Customer does not provide notice prior to 4pm on the business day
before the commencement of the Service, the Customer agrees to pay a
cancellation fee (minimum of £55.00) for administrative costs and
loss of business.
9. Fee for Non-Access
In the event that the
Customer does not provide unencumbered access the Premises for DCS or
its Carpet Cleaners to provide the Service, the Customer agrees to
pay a cancellation fee equivalent to the minimum charge for
administrative and travel costs.
10. Payment Terms
a. The Customer agrees
to pay the price quoted by DCS in full prior to or at the Service
Time, unless otherwise agreed in advance with DCS.
b. If no payment has
been made by the Service Time, DCS will use reasonable endeavours to
contact the Customer for payment. In the event that DCS cannot
contact the Customer or payment is not made by the Service Time, the
Customer will be deemed to have cancelled the Service, and the
Customer must pay any cancellation fees or charges due set out in
c. Payments may be
made in cash or cheque. Payments via bank deposit or bank transfer
must be discussed with DCS prior to payment.
d. Cheque payments
should be made payable to Deep Cleaning Solutions. If a payment is
made by cheque then the Customer guarantees that there are sufficient
funds in the cheque account to meet the payment of the cheque. If,
for any reason whatsoever the cheque is not honoured, then the
Customer will meet all additional costs incurred by the company. The
minimum charge the Customer will incur for each dishonoured cheque
will be £55.00.
DCS are a non VAT
12. Late Payment Fee
a. Where DCS has agreed
to invoice the Customer for payment of fees after the Service has
been completed, the Customer agrees to pay in full, all fees due,
within 7 days of the invoice date. This applies to commercial
customers only. Domestic home customers must pay on completion of the
agreed work on the same day.
customers must agree that if DCS has not received payment in full for
the Service within 30 days of the original invoice date then a late
payment fee and interest as stated on the invoice will be charged.
c. If the Customer’s
account is outstanding for more than 10 days, we will call at the
Premises to collect payment in person, in which case an additional
£90 minimum commercial call out fee will apply.
d. DCS reserves the
right to pass the debt on to a collection agency and refer the
Customers personal details to credit reporting agencies if the
Customer’s account remains overdue past this point. This will incur
e. In addition to the
amounts set out above, the Customer agrees to indemnify DCS for all
legal costs (on a solicitor and own client or full indemnity basis,
whichever is greater) and other expenses incurred by DCS in
connection with a demand, action, or other proceeding (including
mediation, out of court settlement or any action taken for recovery
of debt from the Customer) arising out of a breach of these terms
including the failure by the Customer to pay an amount by the due
If a Carpet Cleaner
fails to attend the Premises within 1 hour of the Service Time and
does not provide the requested Service, DCS will provide the Customer
with an offer to reschedule the Service at another time mutually
agreed between the Customer and Apex.
a. If the Customer is
dissatisfied for any reason with the Service provided, it must inform
DCS within 24 hours of completion of the Service. DCS strives to
achieve 100% customer satisfaction and will endeavour to resolve the
problem quickly and efficiently.
b. In the event of a
customer complaint, the Customer undertakes to give DCS the
opportunity to rectify all work. Subject to clause 15, DCS may, at
its discretion, offer the Customer either of the following:
i. a partial or full
ii. re-supply of the
Service without charge;
iii. such other remedy
as deemed appropriate by DCS.
15. Exclusions and
a. The only conditions
and warranties which are binding on DCS in respect of the state,
quality or condition of goods and services supplied by DCS to
Customers are those imposed and required by law.
b. To the extent
permitted by statute, the liability, if any, of DCS is, at DCS’s
option, limited to and completely discharged by the resupply of the
Service. DCS is not responsible for:
i. not completing or
providing the Service as a result of a breach of a warranty by the
Customer in clause 3 (including a failure by the Customer to provide
utility services, a safe working environment or unencumbered access
to the Premises); or
ii. not completing or
providing the Service as a result of the Carpet Cleaner not
proceeding for health and safety reasons under clause 4;
iii. any loss or
damage incurred by the Customer or any third party as a result of the
effects of a force majeure, being any event beyond the reasonable
control of DCS;
iv. not completing or
providing the Service due to an act or omission of the Customer or
any other person at the Premises during provision of the Service;
v. wear, damage or
stains that can not be completely cleaned or removed;
vi. any wear or
discolouring of fabric or surfaces becoming more visible once dirt
has been removed;
vii. any loss incurred
as a result of any breakage or damage to goods, items of value
(including antiques, items of sentimental value) or the Premises; or
viii. the cost of any
key replacement or locksmith fees, unless keys were lost by DCS or
the Carpet Cleaner.
c. Except as provided
in this clause, all conditions and warranties implied by law in
respect of the state, quality or condition of the Service which may
apart from this clause be binding on DCS are excluded.
d. The Customer
acknowledges that the results of any services provided may vary
depending on a number of factors (including time elapsed since
Premises was last carpet cleaned and nature of carpet and upholstery
cleaning required), and that DCS gives no guarantee as to the actual
results of the Service.
e. Except to the
extent provided in this clause, DCS has no liability (including
liability in negligence) to any person for any loss or damage,
consequential or otherwise, suffered or incurred by that person in
relation to the products or services provided by DCS (including any
loss caused by, or resulting directly or indirectly from, any
failure, defect or deficiency or any kind of or in the products used
or services provided by DCS).
indemnifies DCS against:
a. all losses or
liabilities arising directly or indirectly as a result of the
provision of the Service including all losses or liabilities caused
as a result of a breach of the warranties of the Customer set out in
clause 3; and
b. all legal costs (on
a solicitor and own client or full indemnity basis, whichever is
greater) and other expenses incurred by DCS in connection with a
demand, action, arbitration or other proceeding (including mediation,
compromise, out of court settlement or appeal and including any
action taken for the recovery of a debt from the Customer).
Breakage, Damage & Theft
a. The Customer must
inform DCS of any incident where an accident, breakage, damage to
property or theft has occurred due to any act of the Carpet Cleaner
within 24 hours of completion of the Service.
b. To the extent
permitted by law, the Customer is not entitled to claim any loss for
any incident if the incident is not reported to DCS within 24 hours
of completion of the Service.
c. To the extent
permitted by law, damage or loss to the following items is
specifically excluded from the liability of DCS under these terms and
conditions: cash, jewellery, art, antiques, and items of sentimental
a. This Agreement may
be terminated by the Customer by providing at least 24 hours notice
prior to the Service Time.
b. Subject to clause
18(c), DCS may terminate this Agreement by providing the Customer
with at least 24 hours notice prior to the Service Time.
c. DCS may terminate
this Agreement with immediate effect if the Customer is in breach of
this Agreement, and in the opinion of DCS, that breach is incapable
19. Changes to this
a. DCS reserves the
right to update or modify these terms and conditions at any time
without prior notice, and may do so by publishing an updated
agreement on the DCS Carpet Cleaning website. Each updated agreement
will take effect 24 hours after it has been published on the website.
b. The Customer agrees
that any use of the Service following any such change, whether as a
single job or as part of a regular carpet cleaning schedule,
constitutes their agreement to follow and be bound by the terms and
conditions as changed.
20. Law &
The Customer and DCS
acknowledge and accept that this Agreement shall be construed and
interpreted in accordance with the laws of England & Wales and
both agree to submit to the exclusive jurisdiction of the courts of
New South Wales in the event of any dispute.
The Customer agrees
that if any term or provision is held invalid, void or unenforceable,
then that provision will be considered severable and the remaining
terms and provisions shall continue to be binding.
The content of this
Agreement is protected by international copyright laws and may be
used for personal reference only. Subject to applicable law,
permission to copy, alter, reproduce, publish, transmit and/or
otherwise distribute this content is forbidden without first
obtaining the prior written permission of DCS Carpet Cleaning.